Support
Innovo Labs’s solutions are backed by world-class service and support. You can choose the combination of services you need to meet your exact business requirements.
Technical Support
Innovo Labs Technical Support is dedicated to delivering the support your enterprise needs to maximize your investment. Our technical support portfolio includes:
• Integrated fault analysis
• Hardware and software technical assistance
• 24/7 phone, email and web support
• Remote problem notification
Field Support
At Innovo Labs, we know the value of delivering fast and effective onsite assistance. Under our premium customer support plan, Innovo Labs's field services team comes right to you, right when you need it, providing:
• Onsite support and system diagnostics
• System upgrades and parts replacement
• Field engineering and problem resolution
Documentation
Innovo Labs offers training courses and documentation that provide the skills and tools necessary to set up, manage, and support your system. Instructor-led and eLearning courses, supplemented by web seminars, provide information for optimizing the performance and effectiveness. From concepts to procedures, the documentation walks you through system tasks. Whether you are a novice or veteran, our education and documentation provide the information you need.